Tag: troubleshooting

Little TipsWindows 10 TipsWindows PC

How to Record and Capture Every Step You Take and Click in Windows – Problem Steps Recorder

Have you ever wondered how to record all the steps that you went through to get to an error in a program you are using on Windows? There is an app for that! Like, literally, though! Microsoft shares the following guide on their support page.

Pro-Tip: What is cool is that you can use this application to record the steps on how to use a new piece of software to your friend or family member who asks. And if you are in enterprise, this is a handy tool for designing a Standard Operating Procedure manual.

To record and save steps on your computer

  1. To open Steps Recorder, select the Startbutton, and then select Windows Accessories > Steps Recorder (in Windows 10), or Accessories > Problem Steps Recorder (in Windows 7 or Windows 8.1).
  2. Select Start Record.
  3. Go through the steps to reproduce the problem you’re trying to diagnose. You can pause and resume the recording at any time.
  4. (Optional) As you record, select Add Comment, use your mouse to select the part of the screen that you want to comment on, type your comment, and then select OK.
  5. When you’re done, select Stop Record.
  6. Review the record of the steps you followed to make sure it shows what you want it to show. Select Save, name the .zip file, choose where to save it, and then select Save. Now you can attach and send this .zip file to the person helping you troubleshoot the problem on your PC. It can be viewed in any web browser.

To adjust settings

  1. In Steps Recorder, select the down arrow next to the Help button, and then select Settings.
  2. You can change the following:
    • Output location.If you don’t want to be prompted for a location and file name every time you save a file, select Browse to set a default location and file name.
    • Enable screen capture.Select No if you don’t want to capture screen shots—for example, if the screen might reveal personal information that you don’t want to share. The app will still record a text description of your steps.
    • Number of recent screen captures to store.The default is 25 screens, so if you need to record more than that, increase this number.

Please note that this application will not record text that you type in fields, some programs will not work with this app if they fill up the screen, the settings you make for your new recording will not be permanent. When you close the Steps Recorder or Problem Steps Recorder app, the settings you made for the session will be lost.

If your Windows System does not have this app or if there are functionalities you need, the site alternative to suggests some options.

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Apple TroubleshootingBackupLittle Tips

Macbook Won’t Boot Past Gray Screen With Apple Logo

You probably just want to jump straight to the solution. So, here it is:

  1. Unplug all peripheral devices from your computer.
  2. While holding Option + Command + R + P, Power Up the computer, listen for 1st chime, then 2nd chime, then immediately release all the keys you were holding and watch the computer come to life.*
  3. Proceed to backing up your data onto an external hard drive or other solution you have at hand for backup and remember to backup on a regular basis.
  4. You are good to go!

Now, What Does Command + Option + R + P Do?

Glad you asked! I did not know either. But I looked  That key combination helps reset the NVRAM, sometimes called PRAM, on your Mac. The PRAM is a type of Non-Volatile RAM on your computer that stores some important parameters about your computer’s peripheral devices. This is why you are to unplug all peripheral devices as a first step of this troubleshooting.

According to Apple, “If you experience issues with sleep, wake, power, charging your Mac notebook battery, or other power-related symptoms, you might need to reset the SMC (System Management Controller),” which involves a different set of keys.

Lessons Learned From This Case of Mac Troubleshooting

Lesson Numero Uno: Always backup your computers! It is an investment worth it considering that most external hard drives cost way less than the price of a brand new computer. So, get on the Internet and look up best ways to backup your type of computer and go ahead and do it. You can also just ask your trusted and proven tech-savvy rafiki (translate “friend”) how it is done.

Finally, I want to mention that, as you would quickly notice by glancing on the keyboard nearest to you, the key combination that brings your Mac back to life requires some dexterity you could get from some practice with a keyboard or piano. So, lesson learned, find a piano class and start the lessons as soon as you can.

References:

320px-Apple-Wireless-Keyboard-German from Wikipedia
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* The only time this would not work is if the problem is totally unrelated to the solution I am offering. Haha! Smart! I figured that one out by myself!