How To Get Here

So, there you are with your brand new Brother (e.g. a Brother MFC-L58000DW Series) multifunction (all-in-one) printer, scanner, and fax trying to scan a file from the Device (the scanner itself) to a PC, e.g. a Windows 10 PC.(Jump to Solution Options)

You go the usual way and click Scan to PC, but after you select which PC to scan to, nothing major happens on the scanner. The paper is not drawn into the wide open mouth of your scanner. Instead you scanner’s little LCD sits there telling you to check your firewall settings to allow communication between this scanner and your PC. Maybe you even go and disable your firewall on the PC or do something just as useless and dangerous.

Eventually, you decide to Google this and find this note I wrote to myself (and now to you). Ok, enough rambling, the solution is simple. Well, if the first solution works. Because, otherwise there are 4 to 6 other possible solutions, some more difficult than others. I will list them here, but you can find more details from the source article on Brother’s official website*:

Possible solutions**

Option 1: This solution is for Network Users Only (Machines that have a built in network card only): if you are connected to two different networks at the same time (e.g. Wi-Fi and Ethernet), disable one of them to keep only the one on which the printer can also be found. Then try to scan from the Brother Device and watch for the error message. You may need to restart your computer and check your network to confirm you are still connected to only one correct network.***

Option 2: For Network Users with only one network connection. Hunt down the TWAIN file labeled Twain001.Mtx and delete it (I would first just move it to another location until I determine that this is the solution that works for my case) from your AppData\Local\Temp folder which itself can be found inside your current user folder. Please note that you might need to unhide the AppData folder first. Restart your computer and test the scanner. If you continue receiving the same error message. Check if Option 3 is you case.

Option 3Download and run the ControlCenter4 Update Tool. If you are not of any of the previous two options, you may need to update your Control Center. You should be able to find the ControlCenter4 update tool on Brother’s Downloads page. Install the update tool, run it, restart your computer when prompted and then try to scan again.

Option 4: Reinstall the Brother MFC Pro Printer Utilities program. You can do so using the Uninstall program that is furnished by Brother together with the Printer Utilities software. Restart your computer then reinstall the Brother MFC Software from the original CD. You can also download the Full Driver and Software Package ( please navigate to their downloads page) from their site and install it. Try your scanner after the new software product is installed.

If the problem persists. Try to get in touch with your network administrator or with Brother, the company that produces your printer. You could also just stick to start your scans from the PC until a solution is found.

Disclaimer: *Try at your own risk. **I wrote down these steps as I learned them from Brother’s official site and am not intending to appear as the author of the above troubleshooting steps. ***THIS SOLVED MY ISSUE

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Posted by Rafiki Technology

We learned a ton in school, on the job, but also from great technical insights that others shared on various platforms. We are just giving it back and glorifying Jesus Christ, the Inventor of all human beings. Please note that all information shared on or through our site is of good faith and is not intended to cause any harm individuals, groups, organizations, or devices. Just to be clear: you assume all responsibility for anything you do; we are not liable for anything that should go wrong.

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